Legal information
Privacy notice
Last updated: 15 October 2026. This notice covers this website, enquiries, meeting requests, applications and research-report requests. Building and operational data processed for customers are covered by separate agreements and information.
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Central EMS Ltd, trading as Neos, is the controller for these website activities. Registered office: 83 Baker Street, London W1U 6AG, United Kingdom. Registered in England and Wales, company number 16745386.
For privacy questions, requests or complaints, contact hello@neos-energy.com.
Enquiries and meeting bookings
We use your name, email address, message and any company details you provide to respond to your enquiry and manage our relationship with you. Our legal basis is our legitimate interest in communicating with prospective customers and business partners (Article 6(1)(f) GDPR and UK GDPR). Where necessary to take steps you request before entering a contract with you, or to perform that contract, Article 6(1)(b) applies.
Required fields are marked in the form. Without the details needed to handle your request, we may be unable to respond. Sending an enquiry does not subscribe you to marketing.
Our booking buttons link to Calendly; they do not embed the booking service. Following the link takes you to Calendly, whose privacy information applies to its service. We use booking details we receive to arrange and hold your requested meeting, on the bases above.
Research reports and optional emails
For a report request, we record your name, work email, role and requested report to provide the report and administer access. Our legal basis is our legitimate interest in fulfilling and managing requests (Article 6(1)(f)).
Marketing emails are separate and optional. If you select the checkbox, we request confirmation of your email address before treating the subscription as confirmed. The basis is your consent (Article 6(1)(a)). We record the wording, version, request time and confirmation status.
You can withdraw consent at any time using the withdrawal link in your confirmation email or by emailing hello@neos-energy.com. Withdrawal does not affect processing that was lawful before it. Refusing or withdrawing marketing consent does not affect access to the report.
Applications
We use the contact details and application information you submit to assess your application and communicate with you. We rely on necessary pre-contractual steps (Article 6(1)(b)) and applicable employment-data rules, including section 26(1) BDSG where applicable.
We do not automatically add applications to a pool for future vacancies. Please do not include sensitive information that is unnecessary for the application.
Website operation and security
Providing and securing the website involves processing connection information such as IP address, requested resource and request time. We rely on our legitimate interest in operating a working, secure website (Article 6(1)(f)).
We do not use the website forms to make solely automated decisions that produce legal or similarly significant effects.
Recipients and international processing
We use Base44, Inc. to host the website and store form records. Authorised Neos personnel access records as needed for their work. Base44's email-delivery integration is used for requested subscription-confirmation emails. Calendly receives information you provide when you choose to use its linked booking service.
Base44 uses subprocessors and its published list includes providers in the United States and Israel. We do not promise that all website data stays within the UK or EEA. Its data processing terms describe transfer mechanisms including adequacy decisions and standard contractual clauses, with required UK adaptations. The applicable protection depends on the recipient and processing involved. Contact us for information about safeguards relevant to your request and how to obtain a copy.
How long information is kept
We retain information for the purpose for which it was collected, applicable legal obligations and necessary evidence or legal-claims interests. For enquiries, the relevant criteria are resolution of the request and any resulting relationship. For applications, they are completion of the recruitment process and applicable evidence or claims periods.
Report-request records have a 90-day expiry in the application. Unconfirmed email requests expire after seven days. Confirmed subscriptions remain while subscribed; withdrawn consent records have a 90-day expiry. These expiry settings are distinct from deletion execution and supplier backup cycles. Contact us about deletion or the retention that applies to your record. We do not claim that setting an expiry deletes every backup immediately.
Your rights and complaints
Depending on the conditions and legal basis, you can request access, correction, erasure, restriction and portability. You may withdraw consent at any time. You may object on grounds relating to your situation to processing based on legitimate interests, and object to direct marketing at any time without giving reasons.
Email hello@neos-energy.com to exercise your rights or complain to us. You can also complain to a supervisory authority, including where you live, work or believe an infringement occurred. In the UK, this is the Information Commissioner's Office. Contacting us first is not a condition of your statutory complaint rights.
Changes to this notice
We update this notice when our website or processing changes. The date above identifies this version.