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About Neos
Neos continuously improves how buildings use and manage energy. It connects to compatible systems, learns how each building behaves and automatically adjusts authorised controls to reduce avoidable waste and improve operational performance. This helps lower costs and carbon emissions, make better use of existing energy assets and support better-informed maintenance and investment decisions.
Neos works with residential and commercial buildings, including mixed portfolios with different equipment and control systems. Compatible meters, controllers and energy equipment can be connected with or without a BMS. We assess each building’s equipment, data, connectivity and control permissions, including any digitalisation or system upgrades needed to enable monitoring and optimisation. Monitoring and control capabilities are checked separately before the scope is agreed.
Neos works alongside your BMS and existing team, using building data, weather forecasts and relevant energy-price signals, along with occupancy information where available, to forecast demand and optimise how compatible systems operate. This helps your team respond to changing conditions between scheduled reviews. Once enabled, Neos makes adjustments automatically within the agreed control scope. Your team retains technical oversight, while physical investigation, repair and replacement remain with the responsible contractor.
Getting started
We assess how to work with the systems you already have. Some buildings can be connected remotely; others require a gateway, additional metering, technical checks or installation work. Where upgrades are needed, Neos provides consultative recommendations. Neos does not procure or finance capital expenditure. During onboarding, we identify the requirements and agree the scope, responsibilities and access needed before deployment.
We guide you from an initial building assessment to validated connections and, where agreed, automated optimisation. We start with the information you already have, identify connectivity and digitalisation requirements and agree the scope and permissions before activation. Timing depends on data access, approvals, equipment compatibility and any installation work. We agree a timetable once those requirements are understood.
Start with your site details, priorities and the building information you already have. If available, 12 consecutive months of bills or meter data are useful, together with an explanation of what the meters cover. Existing documents and photographs are welcome, and unknowns are fine. Your team helps identify technical contacts, arrange access and authorise the agreed scope; Neos assesses the information and follows up on the gaps that matter.
Yes. Our team guides you through the pilot, starting with selecting suitable buildings and agreeing the systems in scope, responsibilities and how success will be measured. Building-level findings can then inform a wider rollout, with compatibility and control coverage assessed for each additional site.
Savings and evidence
Neos reports baseline savings of 20–40% in energy costs and carbon emissions. The opportunity in your buildings depends on their starting performance, the systems being optimised and operating conditions. We assess that opportunity and compare subsequent performance with an agreed baseline, so you can distinguish estimated potential from measured results.
We compare building performance with a weather-normalised baseline fitted to its operating data. Meter readings provide the evidence for assessing savings, while action records show what Neos requested and whether commands were confirmed. We keep modelled estimates separate from measured outcomes and assess results within the relevant system boundary and reporting period.
Control and data
Your authorised client and technical contacts agree which systems Neos may control and the operating requirements before activation. Neos then makes adjustments automatically within that scope. Authorised engineers can override supported controls: a newer human command takes precedence over a scheduled command for the same device and capability, and the skipped action is recorded.
Loss of connectivity and missing data are handled through defined operating rules. Each controllable capability has a timeout and fallback state for when Neos stops sending instructions. If a meter becomes stale or stops reporting, planning stops and the last known safe state is held. Commissioning establishes the site’s fallback and recovery behaviour, and any fallback that cannot be verified is recorded. Local hardware safety systems remain in place.
Neos hosts its data within the EU and uses operational readings from agreed connected systems for modelling, optimisation and performance reporting. We are working towards ISO 27001 certification and SOC 2 assurance, alongside GDPR compliance work. During onboarding, you can discuss the data your deployment would use and your organisation’s requirements for processing, access and retention.