Privacy Policy

1. Introduction

neos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws.

2. Data Controller

neos is the data controller responsible for your personal data. For questions about this policy, contact us at hello@central-ems.com.

3. Information We Collect

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for marketing communications
• Legitimate Interests: To operate our business and provide you with information about our services
• Contract: To fulfill our contractual obligations when you use our services
• Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

• To respond to your inquiries and provide customer support
• To send you marketing communications (with your consent)
• To improve our website and services
• To analyze usage patterns and optimize user experience
• To comply with legal obligations

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact data from inquiries is typically retained for 3 years, after which it is securely deleted.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at hello@central-ems.com.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EU. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Cookies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact & Complaints

For privacy-related questions or to exercise your rights, contact us at:

Email: hello@central-ems.com

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local supervisory authority.