Terms of Use

1. Acceptance of Terms

By accessing and using the neos website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

2. Description of Services

neos provides an energy management platform that unifies electricity and heating management for Energy as a Service companies and real estate asset managers. Our services include real-time monitoring, predictive analytics, and optimization tools.

3. User Accounts

When you create an account with us, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Transmit viruses or malicious code
• Reverse engineer or attempt to extract source code
• Use automated systems to access the service without permission

5. Intellectual Property

All content, features, and functionality of neos, including but not limited to text, graphics, logos, software, and design, are owned by neos and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our explicit permission.

6. Data and Privacy

Your use of our services is also governed by our Privacy Policy. We process personal data in accordance with GDPR and UK data protection laws. By using our services, you consent to such processing.

7. Service Availability

We strive to maintain service availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the service at any time with or without notice.

8. Limitation of Liability

To the fullest extent permitted by law, neos shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses resulting from your use or inability to use the service.

9. Indemnification

You agree to indemnify and hold harmless neos, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service or violation of these terms.

10. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

11. Termination

We may terminate or suspend your access immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the service will cease immediately.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting an updated version on our website. Continued use of the service after changes constitutes acceptance of the modified terms.

14. Contact Information

For questions about these Terms, please contact us at hello@central-ems.com.